We are proud to have one of the best return polices in the Furniture Industry. No Restocking fees. No headaches or hassles. Doesn’t look right in your house? Not a problem. Is your spouse upset about the amount you spent? No worries! Want to exchange for something else? We can make that happen! If you are not satisfied with your purchase for any reason in the first 14 days after you receive and sign for your order, you can return it for an exchange or full refund minus our shipping and handling fees. If there is a problem due to shipping damage or we sent the wrong item, and it cannot be repaired, we will send a replacement free of charge to you. For damaged or defective pieces, all returns are processed in accordance with our Worry-Free Damage Protection Policy. For all returns, please complete the following:
Please keep in mind that Furniture XO MUST issue an RMA (Return Merchandise Authorization) prior to your return. If for some reason the furniture arrives damaged, appears to have been used, or if there is an issue which was falsely described to our returns department, we reserve the right to withhold the full refund amount and charge any applicable fees.
- Please notify us at Support@FurnitureXO.com. Please include your name, order number, and the pieces you intend to return along with a brief reason why.
- Wrap the pieces in the original packing they arrived in. All returns must be in their original and new condition, and palletized.
- Call us at 215-969-0202 to let us know that your email was sent and the furniture is ready to be picked up. Unlike other companies who make you arrange your own shipping back, we would be happy to facilitate this process for you. If you do it on your own, you will have to pay standard shipping rates as opposed to our deeply discounted volume rates. Even if you aren’t happy for some reason, we hope our assistance will help you in recommending us to someone you know.
- All returns must be processed to our central warehouse and distribution facility located in Philadelphia, PA 19114.
- As soon as your items are picked up, we will issue your refund. We will issue the credit to the original card that was used to complete the purchase.
- In the event that a purchase was made with a free shipping offer, our actual shipping costs to you will still be deducted from the refund. In other words, free shipping is a one-way offer. In the event the order is returned for any reason or is canceled but has already shipped the customer will be responsible for all shipping charges. In the event that an order is canceled but has not shipped, no shipping charges will be due.
- Due to the time and effort it takes to receive your furniture, all orders canceled more than 48 business hours after the purchase will incur up to a 25% restocking fee at management’s discretion. Please refer to our Cancellation Policy for additional details on Cancellations.