The Ordering Process
Our friendly, well trained staff is always ready to assist you in making your purchasing decision and processing your order. By purchasing items from our website you are benefiting from a large selection as well as our experience and know-how. You always have the option to process your order via our website or can call our Customer Service department and have your order processed over the phone.
After your order is placed you will receive an e-mail confirmation with all order details. Please ensure to retain this e-mail receipt for your records and take the time to review all the details. In the event that the items ordered are not in stock at our warehouse we proceed with ordering the merchandise on your behalf. This typically occurs 24 hours after your order is placed. It is very important that any discrepancies, changes or cancellations are communicated in writing to Furniture XO within the 24-hour window. Any written communication received after the 24-hour window has passed will be reviewed by Furniture XO based on our Cancellation Policy .
If you do not receive your order confirmation after 24 hours, please contact our Customer Service. Be sure to include your email address and details of the order. We will send a new confirmation or provide you an explanation for the failure to receive such.
In order to track the status of your order you can view information by logging into your account. In addition, you will continue to receive e-mail notifications from our various departments about your order’s status. Should you have any questions or need any clarification please feel free to call our Customer Service Department.
Once the merchandise you ordered has arrived in our warehouse our experienced staff inspects the items to identify Manufacturers’ Defects or transit damages that may have occurred en route. Damaged items are then either returned to the manufacturer for an exchange or repaired by one of our furniture repair experts. The items are then prepared for delivery.
We at Furniture XO take pride in providing our customers with the lowest rate of damages from all of our competition. We work tirelessly to ensure that all items that leave our warehouse are in the excellent condition that our customers deserve. We don’t try to cut corners and save money on packaging materials and are always complemented by industry experts on our efforts to damages that may occur during transit. We do this by providing extra layers of packing material and safety devices to ensure that our customers receive undamaged items. We are proud of our minimal rate of reported damages! You can count on us to protect the merchandise you have ordered! In the rare event that the merchandise arrives damaged or defective we will be happy to arrange for its repair or replacement at no additional charge to the customer. Furniture XO retains the right to determine the best method of rectifying the situation (repair versus exchange). Please see our Return and Refund Policy for more information.
All products and services posted on Furniture XO are priced in U.S. dollars. You can place an order with a credit card by using our secure payment process through our Web site or you may place the order by phone by calling our customer service. To place an order with a check, money order, or cashier's check (denominated in U.S. dollars and drawn on a U.S. bank), please print your shopping cart and send it with your payment to
Attn: Orders Processing
11500 Roosevelt Blvd, Unit 4
Philadelphia, PA 19116
We will happily accept purchase orders from U.S. schools, and U.S. state or county government agencies. The minimum purchase order amount we accept is $1000. All products bought by purchase order must be shipped to a US destination. We cannot accept purchase order numbers or purchase requisition over the phone. All invoices should be paid in full prior to shipping.
Please mail your purchase order or purchase requisition to:
Attn: Orders Processing
11500 Roosevelt Blvd, Unit 4
Philadelphia, PA 19116
We accept most major credit cards including but not limited to American Express, Discover, MasterCard, and Visa. Arrangements can a be made to make payments via Check, Money Order, or Cashier's Check (in U.S. dollars and drawn on a U.S. bank). We also accept purchase orders under certain terms. Arrangements can be made by contacting our Customer Service.
Payment by any method other than credit cards is due on date of your order.
Payment by Credit Card will be due on date of shipment from the manufacturer to Furniture XO Distribution Center (if ships directly to consumer, CC will be charged when shipping notification received from the manufacturer). At the time of your order, we authorize payment on your credit card but no charges will be made until your order is ready for shipment. Please note that the merchandise you order must ship to the individual and address that are on file with the bank issuing the card. If you would like for your order to be shipped to an address that is different from the billing address listed with the bank or credit card company, Furniture XO will ask you to notify the bank or credit company to add the shipping address as an "alternate" or "secondary" billing address. This will allow us to ship to any address you prefer including your work, vacation home etc. We apologize for any inconvenience this may cause, however this step is necessary to ensure your protection.
Please note that Furniture XO is not responsible for your bank / transaction fees that may occur at any time during the ordering process.
A 25% down payment will be required for any order with an overall price above $7,000. The down payment will be collected at the time of purchase. Personal checks, money orders or a credit card can be used as methods of payment. The down payment is refundable up to the point at which the order can be canceled per Furniture XO cancellation policy. After that point the down payment is no longer refundable. Please consult our Cancellation Policy or contact our Sales Representatives if you have any questions.
Product and Pricing Information
Prices shown for items on this website's product pages and in your shopping cart are for merchandise only. Please proceed to checkout to see the total cost of your order, including any applicable tax, delivery or other fees.
While we strive for accuracy in our pricing and in description of the product and their colors and the other product information provided, errors can occur. Prices and Products displayed may be out of stock or discontinued and the prices are subject to change. In cases where such errors do occur, we expressly reserve the right not to honor offers made on this website or when accepting an order online. In the case that an order placed online is not accepted, any payments that have been authorized for that order will immediately be reversed.
Prices are subject to applicable taxes which are to be paid by the purchaser. The Furniture XO charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. Items shipped to destinations in the Commonwealth of Pennsylvania are subject to applicable State and Local Sales Taxes. Prices are subject to shipping, delivery and handling charges.
Coupons and Discounts
During the checkout process you can enter any coupons and promotional codes that you would like to use with that order. To redeem a coupon or promotional code, enter the appropriate code. Please note, many promotional codes and coupons are limited to Special Offers and are valid only at the time of order placing. No coupons or price matching is available after an order is placed.
To see the list of our current coupons please visit our coupons page
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Furniture XO reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order.